Returns Policy

Our return policy for FCC Management Software lasts 30 days. If 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Only software DVDs, books or manuals are returnable. Downloadable products, including software and applications are non-returnable items and are final sale only.

Additional non-returnable items are:

  • Gift cards
  • Newspapers or magazines
  • Perishable items  

To complete your return, contact us at FCC Management Software so we can obtain the information we need to process your return:

Call us at 1-800-667-7893 or Email us at

Refunds are at FCC Management Software’s sole discretion and there are certain situations where only partial refunds are granted, including:

  • Books or manuals with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in original condition, damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by calling 1-800-667-7893 or emailing


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, contact us by calling 1-800-667-7893 or emailing and inform us of the problem.  Then send your item to:

FCC Management Software
1800 Hamilton Street
P.O. Box 4320
Regina, Saskatchewan     S4P 4L3


To return your product, mail your product to:
FCC Management Software
1800 Hamilton Street
P.O. Box 4320
Regina, Saskatchewan     S4P 4L3

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.